Meet Our Leadership

He is a high-impact Customer Experience (CX) executive and cross-departmental leader with over two decades of strategic excellence in the telecommunications industry. As the Founder and Principal Consultant of YCX Consulting Group, he leverages a fortified background in operational execution and strategic planning to drive first-in-class results for large-scale telecommunications providers and residential communities.

Throughout his career, Danny has specialized in the bulk residential segment, including Homeowners Associations (HOA), Condo Associations (COA), and Multi-Dwelling Units (MDU). He is recognized for his ability to bridge the gap between technical operations and community-based account management, customer experience and sales, ensuring that business objectives are exceeded while delivering a superior end-user, customer, experience.

Core Competencies

• Strategic CX Leadership: Proven track record in developing and implementing Voice of the Customer (VOC) disciplines, huddle strategies, closed-loop feedback processes; and working with Engineering, Technical Operations, Finance, and Sales to cultivate an optimal customer experience.

• Performance Metrics Optimization: Consistently drives measurable improvements in Net Promoter Score (NPS), First Call Resolution (FCR), and Next Issue Avoidance (NIA); amongst many experiential key performance indicators.

• Community Advocacy & Engagement: Extensive experience managing high-touch support for bulk-agreement communities, improving community satisfaction scores, and strengthening relationships with property managers and board members.