The Transparency Hub is where YCX demonstrates its commitment to clarity, neutrality, and operational rigor - giving Associations and Providers a clear view into how we work and the principles that guide every engagement.

YCX specializes in Customer Experience, Operations, and Growth. Engagements typically include, but are not limited to: CX transformations, operational redesign, telecom consulting, HOA/community-focused service improvement, telecom Bulk agreement negotiation support & guidance (pre & post full execution of the agreement), and process optimization.

While rooted in telecom and technology-enabled services, YCX supports:

• Homeowners Associations (HOAs)

• Condominium Owners Associations (COAs)

• Telecom & Broadband Providers

• Contact Centers

• Customer Experience (CX) Initiatives

• OSS/BSS Audit & Assessment

• Service organizations focused on customer trust, fairness, and simplicity

• And more!

YCX blends executive-level telecom expertise, operational discipline, and people-first approach. The brand name, which honors the founder’s daughter and son, reinforces a commitment to legacy, integrity, community impact, and families - not just metrics. 

YCX is primarily remote-first, with on-site sessions available on demand, leadership & board alignment, and operational assessments. 

YCX Consulting Group provides both on‑site and remote consulting support to communities, associations, and organizations across Florida and the U.S.

On‑Site Service Area

We offer in‑person consulting, assessments, workshops, and operational support in the following counties:

Southwest Florida

• Collier County

• Lee County‍  ‍

• Sarasota County

• Charlotte County

• DeSoto County

Southeast Florida

• Miami‑Dade County‍  ‍

• Broward County

• Palm Beach County

Remote-Support Service Area (Statewide & National)

Beyond our on‑site footprint, YCX offers full remote consulting for:

• Customer Experience Operations

• Telecom contract and bulk‑agreement analysis

• HOA/COA advisory and board guidance

• Operational redesign and process optimization

Remote engagements are available throughout Florida and nationwide, allowing communities and organizations to access YCX expertise regardless of location.

Yes - the YCX Assistant is available on our website for quick questions and guidance. Look for the Chat icon at the bottom of your screen.

It isn’t live support, but it will provide clear, helpful responses and point you to the right next step.

Every engagement starts with a:

• Discovery Call

• Structured & Customized In-Take Questionnaire

• Kickoff session to align goals, scope, and success metrics

From there, YCX builds a tailored roadmap grounded in data and operational clarity.

Both. YCX supports:

• Project-based work (CX redesign, operational audits, growth strategy, bulk agreement negotiation and contractual fulfillment/onboarding, etc.)

• Ongoing advisory (executive coaching, performance management, provider partnerships, etc.)

YCX works with startups, mid-market companies, and enterprise-scale providers. The common thread: organizations committed to improving customer trust/loyalty and operational performance.

Most projects range from 4-12 weeks, depending on scope. Longer transformation programs may run 3-12 months, with a phased delivery. 

For bulk agreement negotiations, it can range from 6-18 months, predicated upon the existing contract expiration date (if one exists) and project scope, alongside events/consulting needs pre & post full execution of the agreement.

• CX Strategy frameworks

• Operational Playbooks

• Bulk negotiation playbook 

• Bulk onboarding roadmap

• Telecom provider transformation roadmaps

• Executive/community summaries

Absolutely. 

YCX helps HOAs/COAs improve resident experience, streamline communication, and partner effectively with telecom providers to deliver fair, simple, and transparent service(s). 

Yes - telecom is a core specialty. 

YCX Supports providers with: 

• Subscriber growth - plan design to execution

• Contact center optimization

• Network operations alignment

• Operational refinement and/or redesign

• Community/HOA partnership strategy

• Customer experience programs / Experiential KPI improvement plans

YCX Consulting Group provides neutral, operations-focused support to both the Associations and Telecommunications providers - always with transparency at the center.

For Associations, we offer clear, unbiased guidance on telecom bulk contracts, bulk service strategy, deployments, resident communication, and more. Our goal is to help boards make informed decisions with confidence and understand exactly how each choice affects their community.

For Providers, we support the operational side of the relationship, deployment readiness, communication alignment, customer experience improvements, and transition planning. We do not participate in pricing or contract negotiation on the provider side. This ensures our work remains transparent, fair, and free from conflicts of interest.

Success is measured through clear, quantifiable KPIs, such as: 

• CSAT, NPS, CES

• FCR, AHT, ATR

• Churn reduction

• Resident satisfaction (HOA/COA)

• Operational efficiency

• Digital adoption

• Subscriber growth/penetration

Every engagement includes a measurement plan.

• Fixed-fee project pricing

• Monthly advisory retainers

• Custom, longer-term, packages

Simply schedule a discovery call at your convenience. Complete the form under Contact Us, or click the following link to schedule a consult….whichever is easiest for you.  

YCX will assess your goals, outline a recommended approach, and provide a clear path forward.